Postage

by Kat

Postage and Handling

*This only applies to physical products in the shop* 

The Organised Housewife delivers worldwide, with items dispatched from our Head Office in Gold Coast, Australia.

All orders will be processed and dispatched within 1-3 working days. Tracking details will be emailed upon dispatch.

Both standard and express shipping options are available, and are automatically calculated at checkout based on your shipping address. Prices are calculated as per Australia Post pricing.

Please take care when filling out your postal address and full name at checkout, including first and last name, to prevent any postal delays.

If your order is placed after midday it will not be queued for processing until the following day.

Terms and Conditions 

Please note, if an order is returned to sender due to the goods not claimed within the courier’s required time frame or an incorrect address provided, there are two options:

  • We can refund the order minus the original shipping charge and return to sender fee
  • We can resend the order, however the shipping charge will need to be paid again by customer prior to dispatch

If an order is not delivered within the expected timeframe, we can open an investigation with the relevant carrier to locate the parcel. Please note, we cannot resend/refund the order until the investigation is complete and the parcel is either located or officially classified as lost.

If an ‘authority to leave’ is requested, The Organised Housewife cannot accept responsibility for missing packages.

What You Need to Know About Your Order

Once your order has been dispatched from Organised HQ, please allow 2-6 business days in metro areas, and up to 10 business days in regional areas. For our international customers, please allow up to 14 business days.

Delivery times are an estimate only.

Express Shipping does not guarantee same day dispatch. Please note that during a sale or at times when our warehouse is dispatching higher than normal orders, there can be delays.

Click and Collect Option

Customers local to the Gold Coast are welcome to enter the code PICKUP at checkout to avoid shipping costs. Orders can then be collected from The Organised Housewife HQ at Biggera Waters on the Gold Coast.

An email will be sent to you once your order is ready for collection (exact address provided in this email). Collection can be made after this time, between the hours of 9am and 4pm Monday to Friday.

Problems with your order?

If you have not received your package within 10 business days (domestic) or 30 business days (international) of your expected delivery date, please fill out this form and and we’ll investigate the matter as soon as possible.

Note: Organised HQ is closed on weekend and public holidays.

If you have checked out as a Guest customer, you will be unable to log-in and check the status of your order. You’ll receive a dispatch email with tracking details once your order has left our warehouse. Now that you’ve decided to save your soles, how about you create an account with us! Next time you shop with us, it will be quicker and easier.

Returns

To see our policy and/or make a return, please visit our returns/refunds page here.

INCORRECT ADDRESS – It is your responsibility to provide the correct postage address for your order. If the wrong postage address is provided, we will not refund your purchase or replace the goods.

ORDER DOES NOT ARRIVE – Australia Post online tools can be used to track your parcel. We encourage customers to track parcels. The Organised Housewife is not responsible for fault of delivery by Australia Post. Please let us know, however we are not able to refund in these circumstances.

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