More ways to shop!

Call & Collect is a free service. 

When placing the order with our store team, simply specify approximately what time you would like to pick up your order and they will have it ready for you then. Please check our store locator to find your nearest store and contact for further details. 

Our friendly team will be in touch once your order is processed and ready for collection. On arrival, please head to the counter where a friendly team member will ask to see your photo ID and the credit card used for purchase.

Unfortunately, we cannot accept third party collections.

If you require additional goods at time of pick up, please call the store to organise an additional payment link.

On arrival, please present photo ID and the same credit card used for your purchase.

Unfortunately we cannot accept third-party collections.

Call & Collect orders must be picked up within 48 hours of payment.

Our Call & Collect service is available at select retail stores. Please contact your local store to find out if this service is available to you. Or use our store locator.

No, your order must be paid for in full prior to collection.

Our Call & Collect service is limited to products available at the store and excludes oversized items.

To see if the products you’d like to purchase are available in one of the selected stores, we recommend using the Find In Store feature on our product pages.

Yes. Once your order is confirmed, your order receipt will be included within your purchase.

If you are missing items from your order, please contact the store you’ve purchased from and they will assist you.

If you have any questions about your order, please call your local store.

In the event you wish to return or refund your order, please contact your selected store who can arrange this for you.

For full Terms & Conditions, please click here.

Our Call & Same-Day Delivery service is exclusively available to Linen Lovers members for a delivery fee of $19.99 within a 10km radius from their selected store. Linen Lovers customers located beyond a 10km and maximum 30km radius from their selected store will incur a $30 delivery fee.

Our team will be able to sign you up to become a Linen Lovers member when you are placing your order over the phone. Click here to learn more about exclusive Linen Lovers offers, events and more.

Yes, you will be required to pay the delivery fee. Linen Lovers free standard shipping does not apply with Call & Same-Day Delivery.

We use a third-party delivery service to deliver your items.

Orders placed and paid for after 1pm will be delivered the following day.

No, these deliveries are not available to PO Boxes and parcel lockers.

We can book your delivery as soon as you place and pay for your order, however we do need for you to be home to accept your beautiful parcel. So it’s important that we book delivery for when you’re home.

You must be home, as we can’t take responsibility for orders if they go missing. If for whatever reason you’re not going to be home we can arrange a time when you are. 

Yes, the driver will contact you upon delivery.

Our Call & Same Day-Delivery service is limited to products available at the selected store and excludes oversized items. The total weight of your order cannot exceed 20kgs and our store team will notify you if your order exceeds this weight limit.

Once you have placed an order with one of our store team, they will include the order receipt within your purchase.

If you are missing items from your order, please contact the store where you placed your order and they will assist you.

If you have any questions about your order, please call your local store.

In the event you wish to return or refund your order, please contact your selected store who can arrange this for you.

For full Terms & Conditions, please click here.