SHIPPING

Shipping Update for Western Australian Orders

As you may be aware, there has been heavy flooding between South Australia and Western Australia, which has caused transit delays. The railway line that delivers our online orders to WA has been impacted. We are expecting a small delay of approximately 3-5 business days for any Standard Delivery orders to WA. Express orders will not be impacted and will be delivered as expected. As will any online orders to everywhere outside of WA. If you have any questions about your order, please don't hesitate to contact our customer care team at customercare@bettsgroup.com.au.

All orders will be dispatched within 1-2 business days of ordering. Like so many other businesses we rely on delivery networks, who are working as fast as they can to get your new shoes to you as quickly as possible.


Location
Delivery Time
Cost
Australian Metro

Express: 2-3 Business Days

Standard: 2-5 Business Days

Express: $15 AUD

Standard: $10 AUD

FREE Standard: orders over $100 AUD

Australian Rural

Express: 2-7 Business Days

Standard: 3-10 Business Days

New ZealandExpress: 2-4 Business Days


Express: $20 NZD

FREE Express: orders over $250 NZD

United States of AmericaExpress: 2-4 Business Days


Express: $25 USD

FREE Express: orders over $50 USD


HOW TO TRACK MY PARCEL?
You will receive a tracking number in your dispatch notification email. All parcels are sent using Australia Post. To track your item go to - auspost.com.au/track/

You can also track your parcel using the Shop App. Download that here - https://shop.app/download 

If your parcel hasn't arrived within the estimated time period, we recommend contacting Australia Post or checking the Australia Post website or the Shop App to see if delivery of your parcel has been attempted.

If you need help locating your parcel, please contact our Customer Service team.

DO I NEED TO SIGN FOR MY PARCEL?

No. Australia Post automatically Safe Drop parcels if the delivery person finds a suitable place at the delivery address where they can safely leave your parcel if it doesn’t fit in your mailbox or if you’re not at home to receive it. If the delivery person deems it unsuitable to Safe Drop, a delivery note will be left at the address and the parcel will be sent to your local post office for collection.

INFORMATION FOR NEW ZEALAND CUSTOMERS

- Some New Zealand orders may incur a customs or import duty charge.
- Charges may occur for orders over NZD$344.
- These charges will need to be paid by you on delivery of your order – we are unable to pay these charges on your behalf.
- We are unable to mark New Zealand orders as a gift even if that is how the order is intended.

You can find out more information about New Zealand customs and taxes at the New Zealand Custom and Taxes.